Privacy notice

1. Definitions

  • “Personal Information” means any information that identifies or can reasonably identify an individual.

  • “Service” refers to our website and any related online services.

2. Information We Collect

  1. Information You Provide

    • Name, email address, postal address, phone number when you register, subscribe, place an order or contact us.

    • Payment information (processed securely by our payment provider; we do not store full payment card details).

  2. Automatically Collected Information

    • Browsing data such as IP address, device type, browser type, operating system, pages visited, referral URLs, and timestamps.

    • Cookies and similar tracking technologies (see Section 5).

3. How We Use Your Information

We use Personal Information to:

  • Process and fulfil your orders, communicate order status, and provide customer support.

  • Comply with legal obligations and protect our rights.

4. Disclosure of Your Information

We may share Personal Information with:

  • Service Providers: Third parties who perform services on our behalf (e.g., payment processors, shipping partners, marketing platforms).

  • Legal & Safety: Law enforcement, government authorities, or others when required by law or to protect our rights, safety, or property.

  • Business Transfers: In connection with a merger, sale, restructuring, or acquisition of assets.

We do not sell your Personal Information to third parties.

5. Cookies & Tracking Technologies

We use cookies, web beacons, and similar tools to:

  • Enable website functionality and security.

  • Analyse site performance and user behaviour (e.g., Google Analytics).

  • Deliver targeted advertising (where you have consented).

You can control cookies through your browser settings, but disabling cookies may limit site functionality.

6. Your Rights

Under the Australian Privacy Act and applicable laws, you may:

  • Access and request a copy of your Personal Information.

  • Request correction of inaccurate or incomplete information.

  • Ask us to delete your Personal Information (subject to legal obligations).

  • Object to or restrict certain processing activities.

  • Withdraw your consent to marketing communications at any time by clicking “unsubscribe” or contacting us.

To exercise any of these rights, please contact us using the details below.

7. Data Security

We implement reasonable technical and organisational measures to protect your Personal Information from unauthorised access, disclosure, alteration, and destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

8. International Transfers

Some of our service providers may operate outside Australia. When we transfer your Personal Information internationally, we ensure appropriate safeguards are in place to protect your privacy.

9. Changes to This Notice

We may update this Privacy Notice from time to time. The “Last updated” date at the top will reflect when changes take effect. Continued use of the Service after that date constitutes your acceptance of the updated terms.